Shipping & Tracking Policy – LA SOURY

At La Soury, we are committed to delivering your order with care,

efficiency, and transparency. This Shipping & Tracking Policy outlines how

orders are processed, shipped, and tracked.

1. ORDER PROCESSING

All orders are processed within 1–3 business days (excluding weekends

and public holidays). Once your order has been processed, you will receive a

confirmation email. When your order is shipped, a separate shipping confirmation

email with tracking details will be sent. Please note that during peak periods,

processing times may be slightly extended.

2. SHIPPING DESTINATIONS

La Soury offers shipping to selected countries worldwide. Availability of

shipping options may vary depending on your location.

If your country is not available at checkout, please contact

us at clientserviceoffice-eu@lasoury.com

3. SHIPPING TIMES

Estimated delivery times:

• Domestic (within your country): 2–5 business days

• Europe: 3–7 business days

• International: 5–12 business days

Delivery times are estimates and may vary due to customs, carrier delays,

or external factors beyond our control.

4. SHIPPING COSTS

Shipping costs are calculated at checkout based on:

• Destination

• Package weight

• Selected shipping method

We may offer free shipping on orders above a certain value, as indicated

on our website.

5. ORDER TRACKING

Once your order has been shipped, you will receive a tracking number via

email. You can track your order using the link provided in the shipping

confirmation email. If you do not receive tracking information within the

expected timeframe, please contact us.

6. CUSTOMS, DUTIES, AND TAXES

For international orders, customs duties and import taxes may apply

depending on your country’s regulations. These charges are the responsibility

of the customer and are not included in the product or shipping price unless

stated otherwise.

7. DELIVERY ISSUES

7.1 Delayed Deliveries

While we aim to meet estimated delivery times, delays may occur due to:

• Customs processing

• Carrier disruptions

• High-demand periods

7.2 Lost or Stolen Packages

La Soury is not responsible for lost or stolen packages marked as

delivered. However, we will assist you in contacting the carrier.

7.3 Incorrect Address

Customers are responsible for providing accurate shipping information.

We are not liable for orders shipped to incorrect addresses provided at

checkout.

8. FAILED DELIVERY ATTEMPTS

If delivery fails due to absence or incorrect details:

• The carrier may attempt redelivery

• The package may be returned to us

• Additional shipping charges may apply for reshipment.

9. ORDER CHANGES AND CANCELLATIONS

Orders can only be modified or canceled within a limited time after

placement. Once an order has been processed or shipped, changes are

no longer possible.

10. CONTACT

For any shipping or tracking inquiries, please contact:

LA SOURY Dept.

Service number: 040 240 5511

Email dept: clientserviceoffice-eu@lasoury.com

Headquarters: Eindhoven, 5623MB, The Netherlands